Updated Patient Visit Policy Effective April 30, 2020

To comply with the order of the Department of Health, all patients and visitors must now wear a cloth face covering, such as a fabric mask, scarf, or bandana, over their nose and mouth while of our physicians for appointments or surgery. Until further notice, all patients at OAL offices and facilities will not be permitted to have accompanying guests. The only exception will be for patients who are unable to complete the visit on their own, such as a parent or guardian accompanying a minor, in which one guest will be permitted. Any patient or guest who is sick, has a high risk of exposure or has traveled from a high-risk geographical area will not be permitted to enter any OAL offices or facilities.

How We Measure Up

At North Pointe Surgery Center, we value your opinions and suggestions. Providing our registration staff with your email address allows you access to our Patient Satisfaction Survey (PSS). The following are results from this survey. These figures challenge our center to meet national standards and those set before us by our patients.

North Pointe Surgery Center ranks ABOVE the national average:

  • Icons 96% of our patients this quarter would recommend our facility – that’s 1% higher than the national average.
  • IconsPatients can feel at ease with the cleanliness of our facility (94.2%), which ranks higher than the national average of 92.4%.
  • IconsWe are confident in our nursing staff and so are our patients. The knowledge and the competency of our nurses is ranked 95.7%, which is higher than the national average of 95.4%.
  • Icons95% worth of plenty of parking! We rank above the national average of 94%.

*These results were obtained using EdgePerception Quarterly Performance Analysis through Voyance

Rights Your Rights As Our Patient Register With One Medical Passport Pay Your Bill Online Questions About Your Bill How We Measure Up Joint Commission Gold Seal of Approval